Where is Platter Co. based?

We’re based in Geelong, Victoria. Platter Co was Geelong’s first grazing platter business, waaayyy back in 2016.

Can I customise my Platter Co. Platter Box or Grazing TABLE Platter?

Absolutely! We welcome custom orders and can work with you to create a platter box or grazing platter to better suit your event or occasion.

WILL MY BOOKING GO AHEAD WITHOUT PAYMENT PRIOR TO THE BOOKING DATE?

No, bookings are not confirmed until payment or a deposit has been received. Payment in full for all boxes must be made at least 24 hours prior to the booking date. No table booking is confirmed until the deposit payment is received. Your remainder invoice will be issued 7-14 days prior to your event and the final payment is due on receipt. If the remainder remains unpaid and there has been no attempt to contact Stacey after the remainder invoice or other communication regarding the booking has been sent, the booking will not go ahead and all prior payments will be forfeited.

If this is not possible due to administrative or accounts processing time, please contact Stacey directly once the invoice is issued to discuss options.

CAN I PICK UP MY GRAZING PLATTER?

Yes, collection from North Geelong is available upon request. Otherwise, if the specified delivery windows we offer don’t suit, please contact us and we’ll do our best to accommodate.

Can Platter Co. cater for dietary requirements?

Yes, we can cater for some dietary requirements. We offer vegan, vegetarian, dairy-free, egg-free and nut-free grazing platters, generally substituting in mixed olives, popcorn, alternate crackers, chocolate, dip and vegan cheeses to order. If there’s a specific inclusion you want to order, let us know! There is an extra charge for all customised platter boxes and grazing table platters.

For gluten-free, things get a touch trickier. We take every precaution to avoid cross-contact issues when preparing platters without any gluten-containing inclusions. Though, if you’re a coeliac or you’re wanting to gift one of our platters to a coeliac, all of our boxes are prepared in the same space, meaning we do not guarantee any of our platters are gluten-free. Peace!

Can Platter Co. deliver outside of Geelong?

Sure, we deliver grazing boxes to Geelong CBD and Greater Geelong, the Bellarine Peninsula, Surfcoast and surrounds regularly. Please get in touch for table bookings or delivery enquiries for Melbourne CBD and other suburbs. Delivery is charged based on travel time. All orders have a delivery fee added.

WHAT IF THE RECIPIENT ISN’T HOME WHEN A GRAZING BOX IS DELIVERED?

Please ensure you select a delivery window when you or the recipient will be at or close by the delivery address to receive the grazing box. If there is no one to receive the delivery, the grazing box will be left in a safe place at the recipient’s front door stoop, under shade wherever possible. The delivery driver will then send a text message to both the recipient and sender to let them know the box will need to be collected and refrigerated within the hour. Where we have delivered within the agreed delivery window on the booked date, Platter Co. does not accept any responsibility for boxes not collected or refrigerated within stipulated and safe timeframes.

I want to book a Grazing table platter. Does Platter Co. ask for a deposit to secure bookings?

Yes, I ask for a 50% booking deposit to secure all grazing table bookings. This booking deposit is non-refundable. Being booked 6-12+ months in advance for weddings and other occasions, taking a booking deposit at the time of booking means I minimise risk of non-payment and last minute cancellations.

CAN I CHANGE MY BOOKING TIME?

A request to reschedule a confirmed booking is subject to my availability and is not automatically transferrable to another date and time.

Where a reschedule can be accommodated, any transfer of payments or booking deposit to the new date is at Platter Co’s discretion and may be subject to revised pricing, minimum spends or other terms applicable to the new date.

Once we have issued your invoice and payment has been received, your booking date and time is secured.

Due to demand, it’s not always possible to alter timing should things change at your end. I will always do our best to accomodate any change to ensure the booking goes ahead without issue, but it’s not something I can guarantee. During peak times particularly, any timing change should be flagged immediately and I will confirm options.

CAN I CHANGE MY BOOKING particulars?

Wherever possible, I will try to accommodate booking changes - eg. numbers, dietary requirements and add-ons. Please note however, any changes to regular inclusions, graze size etc will incur a fee. If there is less than 7 days notice, changes may not be possible and the booking will go ahead as originally booked.

A substantial change to the event date, time, location, guest numbers or scope of catering may be treated as a cancellation or rescheduling of the original booking where the change materially affects Platter Co’s availability, costs or ability to fulfil the booking or separate bookings on the same date.

DOES platter co. OFFER corporate CATERING?

Yes! We’d love to cater your next corporate function, staff meeting or team event! Whether it’s in person or delivering remotely, we can customise a catering option to best suit you and your team.

What is Platter Co’s cancellation policy?

If you wish to cancel, reschedule or alter your booking for any reason, in any way, please ensure you contact Platter Co in writing as soon as possible.

A 50% booking deposit is required to confirm your booking and secure Platter Co’s availability for your event and time. The booking deposit is not a prepayment for food, ingredients or other goods. It is paid in consideration of Platter Co reserving availability for your booking, undertaking initial admin and planning, and limiting the ability to accept other work for the reserved date and time.

Once the booking is confirmed, the booking deposit is non-refundable if you cancel your booking, subject to your rights under Australian consumer law.

Where a client cancels a confirmed booking, Platter Co reserves the right to retain from payments made an amount reasonably necessary to cover the costs and losses arising from the cancellation. This may include the booking deposit, reasonable administration and planning costs, supplier or other costs already incurred or committed, and losses associated with reserving the event date and declining or limiting Platter Co’s availability to accept other bookings.

More than 60 days before booking: Platter Co will retain the 50% booking deposit.

Within 60 days of the booking date (table or box): Platter Co. will retain the booking deposit paid and credit other payments made.

Within 30 days of your booking (table or box), Platter Co. will retain all payments made where reasonably necessary to cover Platter Co’s costs and losses arising from the cancellation.

Any payments made before their scheduled due date remain subject to these terms and do not alter the agreed schedule.

Stacey may issue a credit for some or all of the amount paid for future use in genuine extenuating circumstances. This is at Stacey’s discretion and does not create an entitlement to a credit for other cancellations. Any credit offered is non-refundable and valid for use within 12 months of the cancelled booking date unless otherwise agreed.

Nothing in these terms excludes, restricts or modifies any rights or remedies you (the client) may have under the Australian Consumer Law that cannot lawfully be excluded.

IS PLATTER CO. OPEN ON PUBLIC HOLIDAYS?

Some, yes. This is at Stacey’s discretion and will depend on availability. Please note, there will be a 15% surcharge for any booking made that falls on a public holiday.